Built for compliance-driven operations.
Your guards' data. Your clients' trust. We take both seriously.
Infrastructure
Data Security
Enterprise-grade hosting
Hosted on Supabase infrastructure with PostgreSQL. Battle-tested by millions of applications.
Encrypted in transit
All data encrypted with TLS 1.3 between your browser and our servers.
Encrypted at rest
All data encrypted at rest with AES-256 encryption.
Multi-tenant isolation
Strict row-level security. Your data is completely isolated from other organizations.
Automatic daily backups
Point-in-time recovery with automated daily database backups.
No shared credentials
Every user has their own authentication. No shared logins.
Regulatory
Compliance
BSIS
California Bureau of Security and Investigative Services compliance built in.
TCPA
Telephone Consumer Protection Act compliance for all SMS communications.
CCPA
California Consumer Privacy Act compliance for data handling and deletion rights.
SOC 2
SOC 2 Type II certification in progress. Expected completion Q3 2026.
Communications
SMS Compliance
A2P 10DLC registered
Application-to-Person messaging via registered 10-digit long codes. Fully compliant with carrier requirements.
STOP/HELP always honored
Guards can opt out at any time by texting STOP. HELP returns instructions. No exceptions.
No marketing messages
CoverageOps never sends marketing content to guards. Operational messages only.
Operational messages only
Every SMS serves a direct operational purpose: shift updates, clock-in confirmations, calloff recovery.
Ownership
Your Data
You own your data — always
Your guard records, shift data, and client information belong to you. Period.
Export anytime
Full data export available at any time in standard CSV format.
Deletion on request
Request complete data deletion and we comply within 30 days.
No data sold to third parties
We never sell, share, or monetize your data. Ever.
Reliability
Uptime
99.9%
Uptime target
Status page: status.coverageops.co
Incident communication via automated alerts for all operators.