PLATFORM
Every feature your operation needs.
Built specifically for private security companies. Powered by AI that works at 2am.
CORE FEATURE
Coverage restored while you sleep.
The moment a guard calls off, Cora activates. She ranks eligible replacements by GRP reliability score, sends shift offers via SMS, confirms the replacement, updates the schedule, and notifies your client — without you touching a single thing.
Available on all plansINTELLIGENCE
The right guard, every time.
Every guard has a Guard Reliability Profile score based on calloff history, on-time record, certification status, and tenure. Cora always calls the highest-scoring available guard first.
Available on all plansCOMMAND TIER
Every guard. Every site. Right now.
See the live location of every on-duty guard across all your sites simultaneously. Color-coded status markers show you exactly who's covered, who's flagged, and who needs attention — in real time.
CommandCOMPLIANCE
Certification blocks, enforced automatically.
CoverageOps tracks every certification for every guard. 90-day, 60-day, 30-day, and 14-day alerts before expiration. When a cert expires, the guard is automatically hard-blocked from certified posts. Certification blocks are enforced automatically; any override requires explicit authorization and immediately notifies ownership.
Available on all plansCLIENT EXPERIENCE
Your clients see what you want them to see.
Give your clients a branded portal showing real-time coverage, shift history, and incident reports — all under your company name. You control exactly what they see. CoverageOps is invisible to them.
Pro + CommandPRO TIER
Proof that patrols actually happen.
Configure checkpoint time windows for every patrol tour. Guards scan each checkpoint within the expected window. Miss a checkpoint and your dispatcher is instantly alerted. Tour completion percentages appear automatically in your client portal.
Pro + CommandIntegrations
Works with the tools you already use
Bring your existing data across, and get hours back out for payroll. More connections are on the roadmap — tell us which one you need and it gets prioritized.
Already on TrackTik or Silvertrac?
Export your data. Upload to CoverageOps. The importer maps your columns automatically and brings across your guards, sites, certifications and upcoming schedules. Past shifts, activity logs and report templates stay behind — you start clean.
See how it works →Compare plans
| Feature | Core | Pro | Command |
|---|---|---|---|
| Cora AI Dispatcher | ✓ | ✓ | ✓ |
| Smart Scheduler | ✓ | ✓ | ✓ |
| Guard SMS Clock-in | ✓ | ✓ | ✓ |
| Guard Web Portal | ✓ | ✓ | ✓ |
| Exception Tracking | ✓ | ✓ | ✓ |
| Cert Compliance + Hard Block | — | ✓ | ✓ |
| Client Portal | — | ✓ | ✓ |
| Two-way Messaging | — | ✓ | ✓ |
| Patrol Verification (QR) | — | — | ✓ |
| Playbook Automation | — | — | ✓ |
| Executive Dashboard | — | — | ✓ |
| TrackTik / Silvertrac / CSV import | ✓ | ✓ | ✓ |
| QuickBooks hours export | — | — | ✓ |